Our Work

With IT consulting and software development processes appraised at CMMI Level 3 for their ability to consistently deliver high quality work using metrics to proactively manage risk, we offer a project framework that is on par with larger firms.

 

Over the years, we’ve established expertise in  special practice areas such as Cloud Readiness & Migration, Content Management Systems (CMS), Grants Performance Reporting Systems, Data Management, and Health IT.
CLOUD READINESS AND MIGRATIONS

Whether you have already made the leap to the cloud, are just beginning to consider it, or have a challenging mandate to migrate all of your applications, Tellenger can be your trusted partner. We help organizations understand their current level of cloud maturity and plan for their next phase of cloud adoption in a way that addresses security concerns and even considers whether a full cloud or hybrid solution is best. We offer consulting and engineering services that range from cloud adoption to application migrations to cloud optimization. We are here to ensure that your mission gets accomplished with the most reliable and secure cloud technology that is optimized for your performance needs and budget.

Success Story #1 - AZURE, AWS OR HYBRID CLOUD – HOW DO I OPTIMIZE MY IT PORTFOLIO? ⇲

The US Census Bureau has a major workflow and set of processes with a 10-year lifecycle, tied to the Decennial census. During this time, they undergo the largest data capture effort in the world. Their need to rapidly test and implement solutions that will be used for a short period and then retire them made them a great candidate for the cloud. However, they still wanted to leverage a custom data center facility in which they had invested heavily.

 

Tellenger helped USCB operationalize a hybrid cloud infrastructure model that leveraged their existing data center infrastructure while extending capabilities into AWS GovCloud and Microsoft Azure Government public cloud environments. Tellenger designed the hybrid cloud architecture and helped USCB obtain Authority to Operate (ATO) for AWS Direct Connect and Microsoft ExpressRoute to create a seamless hybrid cloud network. Using this new cloud network and Red Hat’s suite of hybrid cloud tools (OpenStack, OpenShift, and CloudForms) our team was able to provide robust Platform as a Service (PaaS) solutions to USCB stakeholders on demand.

 

This hybrid solution gave USCB the best of both worlds. They could keep their sensitive data safe in their own facility on an ongoing basis, but by extending into the cloud they had demand-driven flexibility without the high ongoing costs of more physical-based infrastructure.

CONTENT MANAGEMENT SYSTEMS

In addition to tailoring Open Source CMS systems such as Drupal and WordPress and custom developing .NET-based CMS systems, Tellenger incorporates custom modules into the CMS systems we deliver to address the specific needs of our clients. From workflow and approval systems to indexed taxonomies of content meta data, Tellenger’s CMS solutions make our customer’s lives easier while delivering content efficiently to their target audiences.

Success Story #2 - ARE YOUR LEGACY REPORTS DISCOVERABLE? ⇲

The Substance Abuse and Mental Health Services Administration (SAMHSA) had thousands of legacy data reports, PDFs, and web pages that could not easily be searched or found. They needed a way to organize these reports so that they could be accessible to researchers, media, and policy-makers.

 

Tellenger built a custom module that enabled SAMHSA users to appropriately load, identify, tag, and publish web-ready report files or web-ready files in an organized way. This improved the ability for reports to be found on the website, but more importantly it allowed links to reports to be generated dynamically so that the information could be found through a variety of channels rather than being hard-coded into the system.

GRANTS PERFORMANCE REPORTING SYSTEM

Beyond simply administering grants, Tellenger enables agencies to track the performance and outcomes of their grant programs and grantees. Tellenger combines data collection, data entry rules and validations, approval workflows, and custom reports to give project officers and leadership in-depth insight into the performance of their grants across cohorts, grant programs, and the agency as a whole.

Success Story #3 - ARE YOUR GRANTS ACHIEVING THE DESIRED OUTCOMES? ⇲

The Administration for Children and Families (ACF) shared a legacy system with multiple agencies. The functionality was not tailored to their needs and the costs were high for the services they received. They desired a new system that could collect and report grant program data with the flexibility to integrate additional grant programs in the future. Additionally, grantees needed to access the system directly to enter data.

 

Tellenger leveraged Software as a Service (SaaS) options to get more to market quickly and at a lower cost. We provided full lifecycle development services including project planning, IT consulting, requirements gathering, and systems integration for this work. The Microsoft Dynamics platform we chose provided a stable, robust, and scalable solution.

 

Our cloud engineers also worked with ACF’s OCIO to plan, document and implement a full Microsoft Office 265 tenant that included Dynamics 365, Exchange 365, and Sharepoint 365 all built upon MS’s Azure Government cloud. By leveraging a fully FedRAMP certified SaaS solution, ACF was able to receive a rapid Authority to Operate (ATO) which kept the project on time and on budget.

 

This cloud-based Data Reporting System ultimately allowed ACF to accurately collect grant performance measures while also providing the ability to analyze data and run reports to monitor the progress of grantees. Now they can continually validate that their program goals are being met.

DATA MANAGEMENT SYSTEMS

Your data management is either an opportunity or a liability. Tellenger’s approach with both structured and unstructured data management is to create data entry rules and validation mechanisms to ensure only quality data enters your database or data warehouse. The quality of the data entered into the system directly affects the quality of your reports and the ability for the data to be discoverable. The systems Tellenger builds focuses on collecting quality data, appropriately updating that data, and processing that data into reports that reveal useful and actionable information.

Success Story #4 - ARE YOU ABLE TO RUN AGENCY-WIDE REPORTS? ⇲

The Substance Abuse and Mental Health Services Administration (SAMHSA) had reporting that was limited to individual grant programs. Understanding the performance of all SAMHSA grant programs as a whole and in comparison to one another required running separate queries across multiple databases, then manually combining and processing the data. It was a labor-intensive task that made meeting Congressional and OMB deadlines difficult.

 

Tellenger was part of the full lifecycle development team that integrated three disparate data systems into one cloud-based platform providing Data Collection and Reporting capabilities to improve data quality, performance monitoring, and programmatic outcomes for SAMHSA grant programs. CDP was built using Amazon Web Services (AWS) Infrastructure as a Service (IaaS) cloud services to enable rapid prototyping, development, and deployment.

 

Tellenger stood up a fully featured development environment in AWS fully embracing DevOps practices by including a fully automated Continuous Integration / Continuous Deployment (CI/CD) pipeline. This development environment enabled three agile development teams to work in parallel on the platform with automated builds, testing, and deployments.

 

For the first time SAMHSA was able to synthesize data collected across grant programs and even across different SAMHSA Centers to, for the first-time, give a SAMHSA-wide operational perspective.

HEALTH IT

Enterprise technology is transforming health care. When done well, it improves outcomes and eliminates barriers to care, but when done poorly it adds administrative burdens and delays that potentially cause harm. Tellenger has built Health IT solutions across HHS focused on giving health policy workers the ability to respond effectively to evidence-based outcomes and healthcare system changes. The goal is always quality improvement in the delivery of interventions.

Success Story #5 - ARE YOUR COMMUNITIES RECEIVING EVIDENCE-BASED APPROACHES TO HELP SOLVE LOCAL HEALTH CARE ISSUES? ⇲

The key health IT challenge that Tellenger has worked to overcome is the distribution of health science to communities and organizations that are seeking evidence-based approaches to address local health care issues. Tellenger built and – for five years – managed SAMHSA’s National Registry of Evidence-based Program and Practices (NREPP) that made available to the public a scientific evaluation of community-based interventions for mental health, substance abuse prevention, and substance abuse treatment programs. The NREPP system integrated custom workflow software for the review and approval of the behavioral health programs with a data architecture to improve the public’s access to information that helped researchers, policy-makers, and community leaders find protocols with proven success meeting the needs of their specific, targeted demographic.